Refund policy

Return & Refund Policy

We're Here to Help

At HER MIND, we want you to love every piece you receive. If for any reason you're not completely satisfied with your purchase, we're here to make the process as simple and transparent as possible.

📦 Returns – 14 Days

You have the right to request a return within 14 days of receiving your order.

To be eligible for a return, your item must:

  • Be unworn, unused, and in its original condition.
  • Be returned in its original packaging.
  • Be accompanied by proof of purchase.

Once your return has been received and inspected, your refund will be issued to your original payment method within 5 business days.

Please note that your bank or payment provider may require additional time for the refund to appear in your account.

📮 Return Shipping

  • Return shipping costs are the customer's responsibility.
  • We strongly recommend using a tracked shipping service.
  • HER MIND is not responsible for returns lost in transit without valid tracking information.
  • If a return shipment is delayed or lost, we will investigate the matter with the shipping carrier and provide an appropriate resolution where applicable.

To initiate a return, please contact us at:

support@hermindjwlry.com

⚠️ Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.

To help us assess your claim, please include:

  • Your order number.
  • Clear photos of the item.
  • A brief description of the issue.

Our team will carefully review your claim.

If your claim is approved, we will provide the most appropriate solution, which may include:

  • A replacement.
  • A full refund.
  • Store credit.

If a return is required, HER MIND will cover the return shipping costs and provide a prepaid return label where applicable.

🔄 Exchanges

We currently do not offer direct exchanges.

If you would like a different size or style, please return your eligible item for a refund and place a new order.

🚫 Non-Returnable Items

The following items are not eligible for return:

  • Items that have been worn, used, damaged, or altered.
  • Items returned without their original packaging.
  • Gift cards.

We reserve the right to refuse any return that does not meet the conditions outlined in this policy.

📍 Incorrect Shipping Address

Please carefully review your shipping information before placing your order.

If an incorrect or incomplete shipping address is provided and your order has already been processed or dispatched, we may be unable to make any changes.

If a parcel is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.

📦 Refused or Unclaimed Shipments

If an order is refused upon delivery or returned to us because it was not collected, the original shipping costs are non-refundable.

Any eligible refund will be processed only after the parcel has been returned to our fulfillment center and inspected.

💎 Jewelry Care

Our jewelry is crafted from 925 sterling silver and finished with 14K or 18K gold plating.

To help preserve its beauty, we recommend:

  • Avoid contact with water, perfumes, lotions, sweat, and household chemicals whenever possible.
  • Remove your jewelry before swimming, showering, exercising, or sleeping.
  • Store your jewelry in a dry place when not in use.

Natural wear of gold plating may occur over time depending on usage and care. This is considered normal wear and is not a manufacturing defect.

💍 Order Changes & Cancellations

Orders are processed shortly after they are placed to ensure fast dispatch.

If you need to cancel or modify your order, please contact us as soon as possible at support@hermindjwlry.com.

Once an order has been processed or shipped, it can no longer be cancelled or modified.

Please carefully review your order details, including the selected item, ring size, and shipping address, before completing your purchase.

🇪🇺 European Union Customers

If you are a consumer residing in the European Union, you may have additional rights under applicable consumer protection laws. Nothing in this policy limits or excludes any statutory rights available to you under applicable law.

✉️ Need Help?

If you have any questions or need assistance, our customer support team is here to help.

Email: support@hermindjwlry.com

We aim to respond to all inquiries within 24–48 hours.