NEED HELP?
FREQUENTLY ASKED QUESTIONS
I didn't receive an order confirmation email. What should I do?
First, please check your spam or junk folder – confirmation emails occasionally end up there.
If you still cannot find it, the email address may have been entered incorrectly. Please contact us at support@hermindjwlry.com, and we will locate your order and resend the confirmation email.
How do I use a discount code?
Enter your discount code in the Discount code field at checkout and click Apply. The discount will be automatically deducted from your order total.
Only one discount code can be used per order. If your code does not work, please contact us at support@hermindjwlry.com, and we’ll be happy to help.
How can I check my ring size?
If you're not sure about your ring size. Click here for our size chart!
Can I cancel or change my order?
We dispatch orders within 48–72 hours, so please contact us as soon as possible at support@hermindjwlry.com.
If your order has not yet been shipped, we will gladly change the size or delivery address, or cancel the order. Once your parcel is on its way, changes or cancellations are no longer possible. However, you can still use our 14-day return policy after receiving your order.
Where can I get my tracking number?
You’ll receive your tracking number by email as soon as your order has been shipped, usually within 48–72 hours of placing your order.
Please make sure you enter a valid email address at checkout. Otherwise, we won’t be able to send you the tracking link or important shipping updates.
If you haven’t received your tracking number, please check your spam or junk folder. You can also contact us at support@hermindjwlry.com, and we’ll be happy to help.